All questions regarding an items return qualification can be found on the home page of the link above. If you still require assistance with an issue not addressed on the form, please email firstname.lastname@example.org
Online purchases made through JIMMYBURNER.COM are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.
Items must be returned unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).
**Enter the email used for your order and follow the instructions on the “My Account” page to receive your shipping label and tracking number. Returns will be accepted for items within 30 days of purchase with the exception of final sale items. All tags must be attached; the packaging must be intact, and the product must be unused. For returns, customers will be granted an online store credit equal to the amount of item(s) returned, minus a $8 shipping fee. A shipping label will be generated upon request of a return or exchange. The online store credit CAN NOT be used for Pop-Up/Special Event purchases or phone orders.
SALE MERCHANDISE, BODYSUITS, SWIMWEAR AND GIFT CARDS / E-GIFT CARDS ARE ALL FINAL SALE ITEMS AND CANNOT BE RETURNED OR EXCHANGED, UNLESS REQUIRED BY LAW.